Privacy Policy - The ADU Exchange LLC

This Privacy Policy explains how The ADU Exchange LLC collects, uses, stores, and protects your information when you use our website, services, digital products, feasibility reports, marketplace, or communication channels. By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We collect information in three categories:

A. Information You Provide Directly

Name, Email, Phone number
Property address
Intake/feasibility information
Payment information (processed by secure third parties; we do not store card data)
Uploaded files (photos, plot plans, surveys)
Messages sent through forms or chat

B. Information Collected Automatically

IP address & Browser type
Device data
Cookies and tracking pixels
Analytics data (via Google Analytics, Facebook Pixel, etc.)
Click behavior & Pages visited

C. Information From Third Parties

Social media platforms when you interact with our ads
Lead generation platforms (Meta Lead Ads, Google Ads, etc.)
Marketplace sellers and trade partners (only as needed to fulfill services)
Payment processors (Stripe, PayPal, etc.)

2. HOW WE USE YOUR INFORMATION

We use your information for:

Feasibility Reports & Property Analysis: Completing Tier 1-3 reports, zoning analysis, and delivering files.
Customer Service: Sending updates, appointment confirmations, and support.
SMS & Email Communication: Sending feasibility updates, educational content, and promotional offers (if opted in).
Business Operations: Improving website performance, internal training, fraud prevention, and marketplace management.
Marketing & Advertising: Retargeting ads, lookalike audience creation (hashed data), and analytics.

We never sell your personal information.

3. HOW WE SHARE INFORMATION

We may share information with:

Service Providers: For payment processing, email/SMS delivery, hosting, analytics, and CRM.
Blueprint Marketplace Sellers: When you purchase a plan, relevant info is shared for delivery.
Trade Connect Partners: If you choose to connect with a contractor.
Biss ADU Solutions Inc.: If you request a build consultation (Referral Program).
Legal Requirements: To comply with law, protect rights, or enforce terms.

4. DATA STORAGE & SECURITY

We use industry-standard security practices including Encrypted connections (HTTPS), Secure servers/firewalls, and Access controls. Payment processing is secured via Stripe/PayPal. No method is completely secure, and we cannot guarantee absolute protection.

5. YOUR RIGHTS

Depending on your location, you may have the right to Access, Correct, Delete, or Opt-out of data usage. To exercise rights, email: support@theADUExchange.com

6. COOKIES & TRACKING

We use cookies/pixels for analytics, retargeting, and user experience. You may disable cookies in your browser settings, but the site may not function fully.

7. SMS/TEXT MESSAGING POLICY

By opting in, you agree to receive SMS related to reports, updates, and marketing (if selected). Message/data rates apply. Reply STOP to opt out.

8. CHILDREN’S PRIVACY

Our services are not intended for individuals under 18. We do not knowingly collect data from children.

9. THIRD-PARTY LINKS

Our website may contain links to other platforms. We are not responsible for their privacy practices.

10. DATA RETENTION

We retain data only as long as necessary for services, legal obligations, and business purposes.

11. INTERNATIONAL USERS

If accessing from outside the U.S., you consent to data transfer and processing in the United States.

12. CHANGES TO THIS PRIVACY POLICY

We may update this policy. Continued use of our website constitutes acceptance of the updated policy.

13. CONTACT INFORMATION

The ADU Exchange LLC

For questions or requests related to this Privacy Policy:

Email: support@theADUExchange.com

Phone: 508-802-6333

Website: www.theADUExchange.com